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Help!: Hybrid & Satellite views cut out

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  1.  
    • CommentAuthorFree MemberHAL9000
    • CommentTimeApr 16th 2008
     
    HAL9000

    Why do the Hybrid & Satellite views all of a sudden kick into "imagery not available at this level, try zooming out"

    When I do  still get nothing even though the immage was visable one move ago?

    I need to see the Satellite view since the trails I run are not shown on the Map view.

     I live & run in Louisville, KY .

    • CommentAuthorFree Membergr0m1t
    • CommentTimeApr 16th 2008
     
    gr0m1t
    I was seeing the same thing yesterday. I think it might actually be a google maps server issue. But I'm not really sure. It seemed to resolve itself after about 15 or 20 minutes for me.
    • CommentAuthorFree MembereddieP158
    • CommentTimeApr 21st 2008
     
    eddieP158

    Hi

    I've been getting the same problem over the last few days - never had it before.   Can anyone help?   Thanks.

    • CommentAuthorFree Memberp019745
    • CommentTimeApr 26th 2008
     
    p019745

    i have had the same since the 20th.

    cant map trail runs at the minute.

    any ideas on how to fix it?????

    • CommentAuthorHero!!aea@mmf
    • CommentTimeApr 26th 2008
     
    aea@mmf
    Just curious, but have you tried to submit feedback via (http://www.mapmyrun.com/contact_us) that form?
    • CommentAuthorHero!!gisela@mmf
    • CommentTimeApr 29th 2008
     
    gisela@mmf

    Regarding the "imagery not available" message, this is sometimes an issue with Google Maps. 

    If anyone is still having difficulties, would you mind posting what country you are from?  Sometimes it is only users in certain parts of the world that experience issues like this at certain times.

    Thanks everyone for your assistance!

    Gisela

    • CommentAuthorPremium Member!teamgoslow
    • CommentTimeApr 29th 2008
     
    teamgoslow

    I have been having this problem with the sattelite image dropping as well.

    Sometime I have been able to wait this proble out bu not today.

    I am in Cedar Rapids, IA,USA

     

  8.  
    stevexjones

    I have also been having the same problem for nearly 2 weeks. The sat image is there (in my case I could see the writing on the runwat at Stuttgart Airport) and then it just goes mad and comes up with the 'we are sorry but we do not have imagery at this zoom level. Try zooming out for a broader look' .. and that also does not work.

    Before I found the site really excellent but now I cannot map any of my runs as they are all 'off road' and I need the sat image. 

  9.  
    stevexjones
    sorry, forgot to say that I am in Germany, post code 70794 Filderstadt. The issue stops you from being able to use the system at all.
    • CommentAuthorFree MembereddieP158
    • CommentTimeApr 30th 2008
     
    eddieP158

    As posted above, I'm still getting the same problem.  Quite often the satellite/hybrid is there for a few minutes and then drops out.

    I'm in England.

  11.  
    lwhittemore
    I am in Northern Virginia, USA and I am having the same problem.  Both hybrid and satellite views cut out and won't return regardless of how far I zoom out.
  12.  
    Foster_runs
    I try really hard to like this site, but, for a site specifically for runners, not to incude footpaths on the streetmap is just plain daft.  So far, the three of four times I've used it, my experience has been extremely frustrating, with different problems each time... hence long gaps between visits.  The satellite map has just cut out for me and I'm in West Sussex, UK.
    • CommentAuthorFree Membergersonian
    • CommentTimeMay 7th 2008
     
    gersonian
    Im in Washington DC and I have been having this issue for weeks now. The site is getting pretty frustrating and as I get more and more used to the distances in the areas I enjoy running in, I am finding less and less reason to use the site other than for seeing how many calories I burn. I can map out something similar on yahoo maps or mapquest to get real distance and then use one of the many calorie calculators on the web that are far more accurate to do the same things that I currently do here. I enjoy having the site I enjoy the tools on here and seeing how many miles i log running and walking my dog, but the time I have been spending fixing routes that I had to save unfinished due to glitches and other problems is getting out of hand and making me less and less interested in the site. Its turning out to be like communism, great idea, but its hard to make it work.
    • CommentAuthorFree Memberde_jm_me
    • CommentTimeMay 7th 2008
     
    de_jm_me
    I have found a temporary fix for the satelite dropping out by leaving the map open and taking a break. Coming back 20 - 30 minutes later and the satelite view usually comes back. If not then shutting down the window and coming back has helped too. I also experienced the same problem on another rum mapping program so perhaps it is a google earth server problem.
    • CommentAuthorFree MemberThistle
    • CommentTimeMay 9th 2008
     
    Thistle
    same problem, have it every day, live in Europe, Estonia, Tallinn.
    • CommentAuthorHero!!jeff@mmf
    • CommentTimeMay 9th 2008
     
    jeff@mmf

    Hi Folks-

    Based on this thread, we have been investigating this issue.  It turns out other sites using the Google Maps API are having similar issues.  You can check out a thread on the Google Maps API group for more information.  I have submitted our feedback and I will also reference this thread so that Google may get more information to debug this issue.

    As always, thanks for the feedback, we're constantly working to improve.

    -jeff 

    • CommentAuthorFree Membergersonian
    • CommentTimeMay 14th 2008
     
    gersonian
    Thanks Jeff!
    • CommentAuthorHero!!jeff@mmf
    • CommentTimeMay 19th 2008
     
    jeff@mmf

    Hey folks-

     Google is reporting that as of May 13th, they think they have this issue resolved (see here).

     Has anyone been experiencing this issue since then?  If so, please let us know.  Additionally, for more advanced users, Google has posted instructions in the thread linked above about how to gather and send debugging information about this issue to them.

     -jeff

    • CommentAuthorFree Memberstevexjones
    • CommentTimeMay 19th 2008 edited
     
    stevexjones
    I have tried this tonight and no problems this time with the image. Problem now is that part of the screen (top 3 cms to the left) is 'dead' .. so keep needing to scroll down to be able to get the cursor to work properly. Can live with it but makes the mapping really slow

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