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iMapMy: Save Error

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  1.  
    • CommentAuthorFree Membersteveaich
    • CommentTimeNov 21st 2008
     
    steveaich

    Hi

     I don't seem to be able to ever save a run or ride. I always get the following message;

     Save Error

    An error occured while saving. Please amke sure you have network access, and have the correct login credentials set. etc etc

     I have 4-5 bars of 3g reception, and am using the same login that I use on this website.

     I'd really like to get this working can anyone help?

     steveaicheler at googlemail

     

    Ta

    Steve

    • CommentAuthorGold Membershipjeff@mmf
    • CommentTimeNov 21st 2008
     
    jeff@mmf

    Hi Steve-

    I'm sorry to hear about your troubles and I'd like to try and help.  

    When you set your username and password in the "settings" section, do you see the "account verified" alert?  Also, are you able to see your my training section?

    • CommentAuthorFree Membersteveaich
    • CommentTimeNov 21st 2008
     
    steveaich
    Yup, account is verified, and I can see my training section.
    • CommentAuthorFree Memberuclabruinn
    • CommentTimeNov 22nd 2008
     
    uclabruinn
    I'm having the exact same problem. I've also verified, restarted, re-set etc.., The app still will not save and it does not respond when I press stop.
    • CommentAuthorFree Membermorphneo
    • CommentTimeMay 28th 2009
     
    morphneo
    Did this ever get resolved?  I am having the same problem.  Good network connection, can see "My Workouts" and account verified.  Youch...
    • CommentAuthorChampionship Membershipmohni
    • CommentTimeJun 13th 2009 edited
     
    mohni
    I am havin the same problem. And I tried everythings I know!!!
    • CommentAuthorFree Memberjoshfelber
    • CommentTimeJun 21st 2009
     
    joshfelber

    same problem here on 2 new iphone 3gs- accts are verif and reset app and still getting a save error.  has anyone fixed this problem?

    thanks

    • CommentAuthorFree Memberppeach
    • CommentTimeJun 26th 2009
     
    ppeach
    I get this problem too, but it is intermittent. It is independent from the strength of the data connection. iphone 3G. problem on both on 2.0 and 3.0 OS
  9.  
    Cbramsey5898

    I have the same issue trying to save workouts to the website with the iPhone app.  It is worse now since the OS 3.0 update. 

    I can get into the website, see workout history, etc.  but can not save new workouts.  It is really frustrating especially for a paid app (iMapMyFitness+). 

     

    • CommentAuthorFree Memberamazonjack
    • CommentTimeJun 29th 2009
     
    amazonjack
    Finally, I was able to successfully save ONE workout. After about 6 times, it successfully saved. Several times after the third attempt to save failed, the workout disappeared. Lost my distance, times, etc. Frustrating! Where is the reponse from the mapmyfitness people? Come on, we paid for this thing!
    • CommentAuthorBronze membershipgvdub
    • CommentTimeJul 1st 2009
     
    gvdub
    I just had the same problem today, then when I got home and had a solid WiFi connection, the app would just crash in the middle of trying to save. Tried about a half a dozen times and every time, it would start a save, then crash out back the the iPhone desktop. Seeing as I just paid to upgrade to a Bronze membership, I'm not terribly happy about that.
  12.  
    amazonjack
    I am having the same problem with yesterday's run. I have tried to save it at least 20 times and it crashes while trying. It seems that the mapmyfitness people are totally indifferent to this universal problem.
    • CommentAuthorFree Memberbillback
    • CommentTimeJul 7th 2009 edited
     
    billback
    I'm also having this issue. It crashes every time I try to save. I'm on my home network and rebooted. I notice that iMapMyRide+ is not currently available on iTMS. Anyone know why? Is there an upgrade coming or did Apple pull it since it's so buggy? Ads are still up on this page for it, but the link doesn't work. NOTE: Checking the crash log, it looks like it's always the same. Does anyone from iMapMy want my crash log? Is there somewhere to submit?
    • CommentAuthorBronze membershipCycholist
    • CommentTimeJul 8th 2009
     
    Cycholist

    I was getting this message until I turned off the Wi-Fi. I have also experienced extermely frustrating problems saving workouts in a non-3G (E) zone. It saves my ride, but not my workout data. So, each time I try to save a workout for the TDF challenge I get a new ride on my account but no workout. Finally had to go into the ride and manually create the workout. Hopefully, they will get some of these issues resolved in the short term.

    New Bronze Member  

    • CommentAuthorChampionship Membershipbikegeek57
    • CommentTimeJul 24th 2009
     
    bikegeek57
    there is a known issue with iPhone 3.0 and wifi. other applications based on it are also having issues. wifi is cutting out prematurely. have had no end of odd issues with it since upgrading to iPhone 3.0. 3.1 is supposed to fix this. Come on Apple get it done!
    • CommentAuthorFree MemberFatMandy
    • CommentTimeJul 30th 2009
     
    FatMandy

    I don't think that this is an issue with Apple software, I think that it is a bu with iMapMyRide.

     I have never been able to save a workout (I have signed in OK on the app) whether connected via 3G or Wi-Fi.

     I had this app ages ago and deleted it because of this bug.  I thought I'd try again, months later, and still it fails.

     Very dissapointing.

    • CommentAuthorFree MemberTravis008
    • CommentTimeAug 1st 2009
     
    Travis008
    I am having the same issue with saving my rides. Account is verified and can view my training but am unable to save for the same reason as above.
  18.  
    Hm2johnson
    I am having the same problem saving my rides. It takes a few tries and then it all of a sudden works. so I did not think about it until I got to work and my co-workers asked me how my riding was going. I logged into the site on a computer and found that each time I tried to save my ride actually worked. so I had to delete 3 rides from the screen...What Gives?
    • CommentAuthorFree Memberkeithpape
    • CommentTimeAug 14th 2009
     
    keithpape
    i have the problem, but only on 3G, so now i stop my workout and then walk within range of my wifi at the house and then tell it to save and i don't get the problem anymore - the data my just be too sensitive to reduced 3G speeds and need the larger bandwidth/responsiveness of wifi - i'm using the iphone 3.2 software.
    • CommentAuthorFree MemberJsfountain
    • CommentTimeAug 23rd 2009
     
    Jsfountain
    I had this application since the beginning of June and it worked great for about a month. I could save my workouts on my iphone with no problem. Now i have trouble like everyone else here and can not save 1 workout at all. Neither with wifi or 3G. This application was good but i have told some friends now not to get it and have given it bad reviews on facebook. If the developer refuses to help or comment on this then it looks really bad for them.
  21.  
    timmyknight

    I've had this app for a while now and while I didn't use to have any problems this error that everyone is encountering above has been happening to me.  It has been like this for about 6 months now.  I do find a way around it which seems to work every time - basically when I finish a ride / run I press 'Stop' and try and save it once and this fails with an error, I then press the 'Home' icon in the app (not the iPhone Home button) to return to the main app screen, then if you press 'Start Recording' again it tells you that you have an unsaved workout, when I try and save it from this message it seems to work every time.

    The only additional frustration I have in addition to this error is that when I press 'Stop' it doesn't actually stop and carries on counting time which affects my average speed.  Obviously coupled with this error which takes a few minutes to get around at the end of every ride / run it reduces my average speed by quite a bit as it is continuing to count when I'm stationary.

     There has been no update from the developers for ages (if at all), and it is quite frustrating that an appthat I really like and use regularly has faults which should be quite easy to solve!!

     

  22.  
    juliefrancis
    I'm having this problem too, and it's driving me crazy! MapMyRide developers and funders are you listening? your customers are not happy, and we'd be grateful if you would please show us that you are listening. Hello?
    • CommentAuthorFree MemberBoltysan
    • CommentTimeSep 7th 2009
     
    Boltysan

    I too have the same problem with not being able to save my rides and I get the account verified question, my way of getting around this problem is by going down to settings and then manually logging in (with the login details that are already saved) I then am able to save my route.

     

    It's a bit crap that no-one from the development team even posts in this discussion the news that they are trying to sort it, at least it shows that we aren't being ignored.

     

    Come on chaps, sort it out!

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